Service System
Service System
Following its development over the years, Innovita Biological has been in possession of a relatively perfect service network, which can provide comprehensive services for its customers in terms of the front-line sales, business services, market support or technical support services. It makes its customers feel that it pays great attention to each detail, providing comfortable and secured experience.
In accordance with the system of being responsible to customers, they undertake all relevant works. In addition to providing cooperation for business content, they are also required to follow up and maintain the customers, collect various needs of the customers, and coordinate to solve with the least delay possible.
Collect the product order requirements of the customers, complete the order process timely, and provide products with the shortest response time. When necessary, offer the door-to-door product services to meet the customer requirements.
Provide comprehensive academic support and clinical promotion based on the customer requirements; assist the customers in solving the clinical needs and difficult problems; assist the customers in realizing the scientific research, article publication and project application, etc., by virtue of the Company's powerful strength in R&D and scientific research.
The Company has a professional team of technical support service, in which the professional technicians are those with abundant experience in this industry for multiple years and capable of efficiently and effectively solving various technical problems of the customers.
01. Free pre-sales product demonstration: complete the product demonstration to the intended customers, to guarantee the customers' comprehensive understanding of our product performance and operation process, so as to provide convenience for their selection of our products
02. Free after-sales trainings for customers: develop the optimal training plans based on the customer situation, and provide the trainings of theory and experimental operation for the customers, until the customers have complete control of the operation.
03. Solution of customer requirements: The technical support is required to respond to the customer problem feedback received from various channels within 4 h, and solve these problems within 24 h. In case of any problem unable to be solved, a solution will be provided to meet the timely testing of clinical samples.
04. Active after-sales services: As required by the Company, the technical support is required to provide the customers with free door-to-door reagent maintenance and services proactively and regularly to solve the potential technical or quality problems of the customers
Follow Our WeChat Official Account